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Tracy,
Purchasing Operations Manager

Support Engineer

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Requisition ID:885957
Job Description
Support Engineer

About the Role and Responsibilities
McAfee's 3rd Line Technical Support Team is a diverse mix of highly customer service orientated and technically skilled Technical Support Analysts. Every Engineer is vital to the success of this highly effective team and ensures that our customers are provided with the innovative, effective and timely solutions they require to complete their tasks and resolve issues.
As the Engineer you will be the key interface between our customers, technical support teams and Research & Development, you will be working with our software engineers on the highest level escalations involving our biggest customers. You will also be a member of the Product Development Core Team where you will represent customers and the McAfee support organization in product development while providing technical product knowledge to groups outside engineering.
If you have a technical background and a passion for security then this could be the opportunity you have been looking for!
Excellent training on products is, of course, provided but it is an advantage if you already have some technical & soft skills.
Key Responsibilities:
  • Strong understanding of Microsoft / UNIX operating systems
  • Knowledge of Network Security, switching, routing/routing protocols, IP, Firewalls, VPN's.
  • Good SQL skills.
  • Experience in IT providing technical support
  • Extensive troubleshooting and testing skills (i.e. analytic, be able to narrow down on a problem, use documentation, tools, etc to troubleshoot)
  • Excellent communications skills (written and verbal) at multiple levels with customers (i.e. technical / management)
  • Preferred: MSCE, CCNA, CISSP or similar industry-recognized certifications
  • Ability to maintain professional poise under pressure
  • Ability to act as a resource and handle highest level of escalation
  • Ability to provide technical training to peers and other teams
  • Ability to coach and mentor others
Experience
Required Experience/Skills & Education:
  • At least 3-4 years of full time experience in customer care/customer support
  • Advanced writing and verbal communication skills
  • Ability to multi-task and prioritize job requirements
  • Strong personal organization skills
  • Bachelors degree, or equivalent applicable working experience
  • Strong Security knowledge and/or certification desired
  • Strong Networking knowledge and/or certification desired
  • Ability to read network logs/captures
  • Advanced writing and verbal communication skills Ability to multi-task and prioritize job requirements Strong personal organization skills
  • During your initial three month probation period you will be expected to undertake and successfully complete certification on: CompTIA Security+ (External industry certifications)

Qualifications

Experience

  • Two to four years of experience in Information Technology, ideally having worked in an operations role with enterprise applications in a Linux Data Center environment.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal skills — must be able to work effectively as part of a project/program team and foster team cooperation.
  • Must be able to effectively communicate technical information to both technical and non-technical personnel.
  • Experience automating systems administration tasks – Perl or BASH/Shell scripting required.
  • Experience with Linux (RHEL, CentOS 5.x – 6.x, Fedora, etc.), Nagios / Zabbix (other monitoring tools), ssh, rsync, top, iostat, iptables, NFS, ext3, ext4, XFS and other file systems.
  • Knowledge of the HTTP protocol, SSL, Apache Web Services
  • Knowledge of TCP/IP protocols
  • Knowledge of Java Virtual Machines, Apache Tomcat, Apache Solr
  • Experience with relational databases and basic SQL statements
  • Experience with Puppet strongly desired
  • Experience with NoSQL technologies such as Riak strongly desired
  • Experience working with cross-functional teams including Engineering, Development, and QA.
  • Experience programming in at least one of: C++, Java, Python, Perl, PHP, Ruby
  • Ability to work in team environment, while being self-directed, proactive and action oriented
  • Bachelor's degree in Information Systems or equivalent combination of education and experience
  • Experience with Linux system management tools, logical file systems, and client/server environments.
  • Shell programming expertise
  • Strong troubleshooting skills
  • Demonstrated initiative and team work competencies
  • Ability to communicate technical issues
Qualifications/Education:
  • Bachelor's degree in Information Systems or equivalent combination of education and experience
  • Experience with Linux system management tools, logical file systems, and client/server environments.
  • Shell programming expertise
  • Strong troubleshooting skills
  • Demonstrated initiative and team work competencies
  • Ability to communicate technical issues




Job Technical Support
Primary Location MIC-IN-Karnataka MIC-Bangalore BEC MIC
Position Number 885957
Schedule Full-time
Apply Now
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