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Tracy,
Purchasing Operations Manager

Careers in Platinum Technical Support

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Requisition ID:17062014JBSO
Job Description
Careers in Platinum Technical Support

About the Role and Responsibilities

Every Technical Support Engineer is a critical to the success of this highly effective function and ensures that our customers receive innovative, effective and timely solutions they require to complete their tasks and resolve their issues.

McAfee Platinum Support programs help our clients by preventing problems before they arise and by resolving issues quickly if they do. We empower our customers with all the tools and resources they need to stay ahead of threats.

Our Support Account Managers (SAMs) and Product Specialists (PS) partner with our customers to make sure the unique needs of their environment are met in the present and anticipated in the future. It is a real-time level of support — proactive, dedicated, and focused on the customer.

Due to our internal career paths we are always looking for talented people to join our team, if you have a solid technical background in networking and outstanding communication and/or technical account management experience then we want to hear from you!

  • Our culture is one of Achievement, Openness, Authenticity and FUN
  • Our business has experience huge growth consistently over the last 5 years
  • We are in Gartner’s leader quadrants for most of our 100+ Security products
  • Backed by Intel we leverage their best in class resources
  • We invest heavily in our teams and their ongoing Learning and Development
  • We have over 26% of our employees successfully moving internally into new roles

Still not convinced? Find out more about why McAfee is a Great Place to Work by clicking here or to speak to one our Talent Acquisition Partners follow the ‘apply online’ link at the bottom of the page.

Qualifications


Our typical positions in Platinum Support are…

Support Account Manager:

As a Support Account Manager (SAM) you are charged with building strong relationships between McAfee and its customer. You could be based onsite providing dedicated onsite services at a customer’s location or manage multiple accounts from our offices. Support Account Managers are an extension of the client’s team, working on a daily basis developing best practices for deployment, maintenance and optimization of your McAfee products.

With a goal to support continued renewals and growing the McAfee footprint, you will think strategically and identify opportunities for new product purchases and competitive displacements; working with the Sales team to engage them.

Product Specialist:

As a “Trusted Advisor”, whether you are working on customer site or based from our offices you will be providing the highest level of technical and customer support to specific customers. Fostering strong relationships between our customers and us and will be relied upon to provide advice and recommendations, based on best practices, for McAfee products across all levels of an organization.

You would be providing advanced level support on a set of customer nominated core McAfee Products to ensure maximum efficiency and security performance in line with business needs and risk appetite or as advised by the customer’s Operations/Security/Risk team.

Job Technical Support
Primary Location APAC-SG-Cent. Singapore-Singapore
Position Number 17062014JBSO
Schedule Full-time
Apply Now
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